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● Handling front desk duties including check in/out, guest inquiries and reservations ● Providing personalized service and support to international guests ● Coordinating with housekeeping and other departments to ensure smooth operations ● Bringing strong customer service, cultural awareness and problem-solving skills gained from previous hospitality roles

● Provide an indulgent and discreet service experience akin to a private jet for first-class passengers, ensuring privacy and personalized attention ● Demonstrate exemplary hosting and interaction skills and exceptional attention to detail, enhancing the first-class experience through meticulous arrangement of amenities and cabin presentation while fostering a seamless blend of professionalism and warmth ● Cultivate a warm, courteous, and friendly attitude, building strong rapport with passengers to make them feel valued ● Proactively identified opportunities to elevate the customer journey by anticipating their desires and needs, demonstrating thoughtfulness, and providing meticulous attention to detail; identifying opportunities to exceed expectations and ensure a smooth personalized travel experience ● Tailor services with a personalized and considerate approach, catering to individual preferences for enhanced comfort and lasting memories ● Utilized comprehensive knowledge of in-flight services and offer thoughtful amenities and enhancements to elevate

● Ensured the safety and security of passengers by meticulously conducting pre-flight safety checks and providing clear and concise safety instructions; and spearheaded emergency response procedures, demonstrating leadership during critical situations to guarantee the well-being of all passengers and crew members ● Generated substantial revenue by implementing persuasive sales strategies and upselling techniques to promote and sell a wide range of in-flight products, including food and beverages, blankets, and in-flight entertainment systems

● Facilitated and streamlined passenger check-in processes at airport service counters, ensuring a seamless experience for travellers by efficiently handling passenger and luggage check-ins, enhancing overall customer satisfaction ● Guided passengers throughout the airport, delivering comprehensive information on flight schedules, gate locations, and airport facilities, contributing to a stress-free and enjoyable travel experience ● Provided invaluable assistance to both customers and airport personnel by delivering precise and real-time translation services between Japanese and Portuguese, catering to the diverse needs of Brazilian passengers and fostering effective communication in a multicultural environment ● Engaged with passengers proactively, resolving inquiries and concerns promptly, while delivering exceptional service, resulting in positive passenger feedback and reinforcing the airport's reputation as a welcoming gateway for Brazilian travellers