M*************h

Bornheim/Ostend, Frankfurt am Main, Hessen, Deutschland

Profil

Hospitality professional with over 10 years of experience working with people and creating a welcoming atmosphere. I enjoy meeting new people, staying calm in busy environments, and making sure guests feel comfortable and well looked after. Now looking to bring my experience into VIP aviation.

Bildung

N
NGO School 2019
High School

Abitur 2019

U
University 2024
HDA

B.Sc. Online Marketing 1.7

Erfahrungen

S
SERVICE 15.02.2014 - 01.11.2024
Diverse Restaurants

- Provide excellent customer service and address guest inquiries. - Served guests and identified opportunities to enhance the experience - Coordinate with kitchen and bar staff for timely food and drink service. - Train and support new staff on service protocols. - Maintain cleanliness and organization in service areas.

P
Personal Assistant 01.02.2022 - 01.11.2025
Former Board member of Deutsche Bank H.M.

- Front Office Management - Point of Contact for DB Foundation and Property Management - Custodial Services - Event Planning

Fertigkeiten

VIP & Guest Service
95%
Hospitality & Customer Service
95%
Discretion & Confidentiality
93%
Communication Skills
80%
Intercultural Competence
80%
Attention to Detail
90%
Professionalism
95%